Patient Resources

What Patients Can Expect From Hobe Sound Primary Care

Because we value our patients, they can expect:

  1. To be treated with respect and professionalism on the phone and in person.
  2. To hear back from the office staff when they reach out in a timely manner
  3. To have a medical team that is dedicated to their health.
  4. To have a medical team that will do right by them every single time.
  5. To have a medical team that is committed to delivering the same experience every time.
  6. To be included in the establishment of their plan of care.
  7. To be communicated study and lab reports on a timely fashion.
  8. To have a medical team that prioritizes their health and safety.
  9. To be seen on time.
  10. To be offered a clean and quiet environment while waiting to be seen.

STOPPING THE SPREAD OF COVID-19

Administrative controls to help the spread of COVID-19

These measures have been adopted to greatly decrease the risk of in-office infections.

  1. We have developed mechanisms to screen patients for acute respiratory illness prior to their healthcare visits, such as through the appointment reminder system and information posted on the website. Appointments will be postponed and rescheduled for those with signs and symptoms of upper respiratory infections presenting for non-acute visits.
  2. We will be using the medical assistant advice line to screen and manage patients with suspected COVID-19 symptoms without the need for a face-to-face visit and offer telemedicine as an option for established patients.
  3. Patients with symptoms of suspected COVID-19 or other respiratory infection (e.g., fever, cough, shortness of breath, body aches) presenting for care should use facemasks for source control and remain in their cars until they can be placed in an exam room.
  4. Only the triaging medical assistant and the provider will come in contact with the patient with flu-like or COVID-like symptoms.
  5. In order to limit face-to-face time with health care provider encounters with patient, only one matter will be addressed at a time. This decreases the exposure time and limits risk of infection.
  6. The waiting room will be set up in a way to respect social distancing. No more than 4 people in the waiting room at once. Exceptions will be made for people that need assistance.
  7. Accompanying people to both waiting area and exam rooms is not recommended unless patient really needs assistance. This allows to decrease the risk of spreading COVID-19.
  8. If upon arrival there are 4 people in the waiting room already, we ask that you register on the kiosk, or with the receptionist then go back to your car. You will be called just as soon as we have a chair available for you.
  9. If you are walking in for cold, flu-like or COVID-19 like symptoms, we asked that you wait in your car and call that number (772) 932-9310 so we can conduct a phone triage to determine the appropriateness of your visit.
  10. In an effort to decrease the risk of contamination, all rooms are cleaned and disinfected between each patients with EPA approved disinfectants.
  11. Patients are encouraged to wear a mask to their appointment. 

WE PUT SAFETY FIRST

Because the Safety of Our Patients is important to us here at Hobe Sound Primary Care, we have adopted a series of measures.

  1. We do not refill controlled substances such as benzodiazepines and narcotics to avoid risk of addiction.
  2. We ask that you limit your visits to one complaint at a time as we want you to be in and out to limit your risk of contracting an infection while at the office.
  3. We expect patients to take responsibility for their health and to follow diligently the plan of care designed with them by the provider. This would ensure a more enjoyable, successful and safe patient-provider relationship.
  4. We would appreciate if patients would allow us to be the medical provider and not demand nor try to influence us into performing unorthodox, non-evidence based medical procedures based on erroneous internet or friends’ information.
  5. No shows are unacceptable. If you anticipate that you will not be able to make it to your appointment, you need to let us know 24 hours prior.

For your first two no shows, you will be charged a fee. If you no show a third time, you will be both charged a fee and released from the practice as it will be proof that you clearly do not appreciate nor value not only your health but also your provider’s time and expertise.

If for any reasons you are running late, please call ahead of time and let us know and we will be happy to either see you later that day or reschedule you for another date.